HOW MUCH DOES SHIPPING COST?
Guess what?!! Standard shipping is FREE for all orders $150 or over within Australia!
We have a $10 flat delivery rate Australia wide for all orders below $150, or $15 for Express Shipping (delivered via Australia Post).
Orders above $150 can opt for Express Shipping (within Australia) at checkout for an extra $7 (how quickly do you want to be wearing your TCM dresses?!)
HOW LONG DOES SHIPPING TAKE?
Yay! Your order will be processed and dispatched within 2 business days.
Once your order is shipped you will receive a confirmation email which will include your Australia Post tracking number. Typical transit times for Australian express delivery are 2-4 business days.
WHAT ABOUT LOST OR DAMAGED GOODS?
If your order is lost or damaged in transit (oh no!), please email us at firstname.lastname@example.org or use the Contact Us form and our Customer Service team will resolve this for you as quickly as possible (and don't forget to check your junk folder if you haven't received our response back to your inbox!).
Please ensure that the NAME and shipping ADDRESS specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes we do!
The Comfort Mama offers FREE International Shipping for orders over $300.
A flat rate of $30 is charged on any orders under this amount.
Shipping to New Zealand is a flat rate of $18.50.
Delivery times vary from 2-5 weeks depending on your location and weight of your parcel.
Please note: We have now added the USA and Canada to our shipping locations.
Please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding these fees.
With love, The Comfort Mama x